Reference

Legal Clarity Before Your Account

Legal clarity comes first: our terms explain when you may access the lobby, how account records are kept, and how wallet activity with DANA, OVO, GoPay and QRIS…

Terms before accountLocal law appliesWallet records keptData requests open
roratoto Legal Clarity Before Your Account
LEGAL CONTACTS

Reach Us With Legal Questions

Legal questions need a contact path that leaves a record. We keep live chat and WhatsApp routing open from 10:00 to 02:00 WIB, while email is better for requests that need receipts, screenshots, or account history. Use the same registered phone number you used at account setup so we can verify you before discussing private data.

Team online

Live chat

Use live chat from 10:00 to 02:00 WIB when your question concerns eligibility, account access, or a wallet record. We ask for your account ID before discussing any legal account detail.

Email legal desk

Send longer legal requests to [email protected] with your registered phone number, date range, and the DANA, OVO, GoPay, or QRIS receipt you want us to locate.

WhatsApp routing

Our WhatsApp desk can route urgent account-lock or data-correction requests between 10:00 and 02:00 WIB. We never ask for your password, OTP, or full wallet PIN in chat.

DATA HANDLING

How Your Legal Rights Work

Your legal rights sit beside practical account controls. We store only the data needed to run your account, handle wallet disputes, maintain security checks, and respond to lawful…

Account data

We keep account name, phone, email, login history, device type, and wallet references so we can apply the terms, handle…

Cookie control

Cookies help keep your session active and remember language choices.

Wallet records

DANA, OVO, GoPay, and QRIS entries are matched to your account ID, amount, time, and receipt code.

Security changes

Change your password from Account > Security after any shared-device use.

Retention timing

We retain transaction and account records for as long as needed to meet legal, dispute, and audit needs.

Data requests

Ask us to correct data, export account records, or close an account by email.

Answers About Account Legal Terms

These answers cover the legal questions we receive most often from Indonesia account holders. They explain access rules, wallet records, data requests, cookies, and account checks in plain terms. If your case involves a specific receipt, login, or dispute date, include that detail when you contact us.

Access depends on local law and is available only where local law permits. Before you open an account, we ask you to confirm your region and accept terms that apply to your use.

We keep your registered name, phone, email, login history, device type, wallet references, and account activity. These records help us verify ownership, answer disputes, and apply the terms you accepted.

Yes. Email [email protected] from your registered address and include the data that needs correction. We may ask for phone verification and a recent wallet reference before updating the account.

Wallet records are used to match deposits and withdrawals with your account ledger. We check amount, time, receipt code, and account ID when you raise a dispute or request account history.

We may check your account when login activity changes, a wallet record does not match, or terms acceptance needs confirmation. This protects your account and keeps legal records tied to the right person.

Cookies remember session status, language choice, and consent actions after you accept terms. If you clear cookies on Chrome or Safari, you may need to log in and confirm settings again.

Our legal desk handles correction, access, export, and closure requests through [email protected]. Include your account ID, registered phone number, and relevant date range so we can trace the record.